Frequently Asked Questions

We're on the journey with you.

The Design Process

How does the design process work?

Our design process begins with understanding your vision. Once we gather your preferences, our designers create concepts and refine the details before moving into production.

Can I customize my jewellery design?

Yes. You can customize various elements such as the metal type, stone shape, size, setting style, and overall design to create a piece that reflects your personal style.

Do I need to have a final design in mind to start?

Not at all. Whether you have a clear idea or just inspiration, our team will guide you through the process and help bring your concept to life.

How long does the design and production process take?

Timelines vary depending on the complexity of the design, but most custom pieces are completed within a few weeks after the design is finalized.

Will I see the design before it is made?

Yes. You’ll have the opportunity to review and approve the design before production begins to ensure everything meets your expectations.

Can changes be made during the design process?

Minor adjustments can be made during the design phase. Once production has started, changes may be limited, so we encourage final approval before moving forward.

Lab Grown Diamond

Are lab grown diamonds real?

Yes! Lab grown diamonds, also known as laboratory grown diamonds or ethical lab grown diamonds, are chemically identical to mined diamonds or natural diamonds. They offer the same level of beauty and are an extremely popular choice.

What is the difference between a simulant and a lab grown diamond?

A lab grown diamond, unlike a simulant, has the same chemical and physical properties as a mined diamond. They are aesthetically identical to naturally mined diamonds, offering the same fire and brilliance.

Are lab grown diamonds ethical?

Lab grown diamonds are a sustainable option, created using advanced technology under high pressure, which is much more ethical than traditional diamond mining methods.

Are lab grown diamonds less expensive than mined diamonds?

Lab grown diamonds are an excellent alternative to mined diamonds as they provide much more value. Without sacrificing quality for price, lab grown diamonds will be more affordable than mined diamonds of the same quality and size.

Do lab grown diamonds get cloudy?

Absolutely not! Since lab grown diamonds have the exact same physical and chemical properties as mined diamonds, they are just as durable and scratch-resistant, meaning they will never become cloudy.

What is the history of lab grown diamonds?

Scientists have attempted to grow diamonds in a laboratory since the late 1800s. The first company to successfully produce large quantities of lab grown diamonds was General Electric in the 1950s. However, these were largely created for industrial use and were not suitable to be worn in fine jewellery. Gem quality lab grown diamonds have only been available from the late 1980s.

Will a lab grown diamond pass a diamond tester?

Yes, lab grown diamonds will pass a diamond tester. Since lab grown diamonds are made of pure carbon and have the same thermal conductivity and chemical properties as real diamonds, they will record a positive test on a diamond tester.

Are lab grown diamonds truly conflict-free?

Lab grown diamonds are produced in controlled laboratory environments and do not need to be mined from the earth. Unlike mined diamonds, only lab created diamonds can be 100% conflict-free. It is near impossible to know the origins of a mined diamond and whether unsafe or unethical labour practices were involved in its extraction from the earth.

Are lab grown diamonds truly eco-friendly?

Lab grown diamonds are the eco-friendly alternative to mined diamonds. Did you know that over 250 tons of ore must be moved just to mine 1 carat of mined diamond? By removing the need for mining, lab grown diamonds reduce the devastating impact on the environment and ensure mined habitats, fauna and ancestral communities were unharmed in their production.

Do you also sell mined diamonds?

No, we do not sell mined diamonds. We are committed to ensuring all of our diamonds come 100% conflict-free. Lab created diamonds are the only diamonds that can be fully traced to their origin, allowing us to deliver ethical, environmentally-friendly jewellery to our clients, every time.

Jewelry Care

How should I clean my jewellery at home?

Most jewellery can be gently cleaned using warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a lint-free cloth.

How often should I clean my jewellery?

Regular light cleaning is recommended every few weeks, with a deeper clean as needed depending on how often the piece is worn.

When should I remove my jewellery?

Jewellery should be removed during activities such as exercising, swimming, cleaning, or applying lotions and perfumes to prevent damage and buildup.

How should jewellery be stored when not in use?

Store jewellery separately in a soft pouch or lined jewellery box to prevent scratching and tangling.

Can chemicals damage my jewellery?

Yes. Exposure to harsh chemicals, including cleaning products, chlorine, and cosmetics, can damage metals and gemstones over time.

Client Care

How can I get in touch for support?

You can reach us through our contact form or designated support channels for any questions related to products, orders, or services.

What support is available after purchase?

We offer continued assistance after your purchase, including order updates, care guidance, and help with any concerns.

Can you help with custom or special orders?

Yes, we’re happy to assist with custom designs, special requests, and personalized orders.

Can I get advice before placing an order?

Absolutely. We’re here to help you choose the right piece by providing information on materials, sizing, and design options.

How quickly will I receive a response?

We aim to respond to all inquiries as quickly as possible, usually within one business day.

With You at Every Moment

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