Frequently Asked Questions
We're on the journey with you.
The Design Process
How does the design process work?
Our design process begins with understanding your vision. Once we gather your preferences, our designers create concepts and refine the details before moving into production.
Can I customize my jewellery design?
Yes. You can customize various elements such as the metal type, stone shape, size, setting style, and overall design to create a piece that reflects your personal style.
Do I need to have a final design in mind to start?
Not at all. Whether you have a clear idea or just inspiration, our team will guide you through the process and help bring your concept to life.
How long does the design and production process take?
Timelines vary depending on the complexity of the design, but most custom pieces are completed within a few weeks after the design is finalized.
Will I see the design before it is made?
Yes. You’ll have the opportunity to review and approve the design before production begins to ensure everything meets your expectations.
Can changes be made during the design process?
Minor adjustments can be made during the design phase. Once production has started, changes may be limited, so we encourage final approval before moving forward.
Lab Grown Diamond
Are lab grown diamonds real?
Yes. Lab grown diamonds (also called laboratory-grown diamonds) are real diamonds, with the same chemical makeup, hardness and sparkle as mined diamonds. They are grown in a laboratory instead of being mined.
What is the difference between a simulant and a lab grown diamond?
A lab grown diamond, unlike a simulant, has the same chemical and physical properties as a mined diamond. They are aesthetically identical to naturally mined diamonds, offering the same fire and brilliance.
Are lab grown diamonds ethical?
Lab grown diamonds are made in a laboratory, so no mining is involved, and many of our clients choose them for that reason. Every Milagros center stone comes with an IGI report that clearly states it is laboratory-grown. Read how to read your IGI report.
Are lab grown diamonds less expensive than mined diamonds?
Yes. A lab grown diamond usually costs much less than a mined diamond of the same size and quality, so your budget goes further. See real prices by carat in our lab grown diamond price guide.
Do lab grown diamonds get cloudy?
No. A lab grown diamond is a real diamond, so it does not turn cloudy over time. Like any diamond, it can look dull when lotion, soap or dust builds up on it. A gentle clean with warm water, mild soap and a soft brush brings back its sparkle.
What is the history of lab grown diamonds?
Scientists have attempted to grow diamonds in a laboratory since the late 1800s. The first company to successfully produce large quantities of lab grown diamonds was General Electric in the 1950s. However, these were largely created for industrial use and were not suitable to be worn in fine jewellery. Gem quality lab grown diamonds have only been available from the late 1980s.
Will a lab grown diamond pass a diamond tester?
Yes, lab grown diamonds will pass a diamond tester. Since lab grown diamonds are made of pure carbon and have the same thermal conductivity and chemical properties as real diamonds, they will record a positive test on a diamond tester.
Are lab grown diamonds truly conflict-free?
Our lab grown diamonds are grown in laboratories, not mined, so they do not come from mining or conflict areas. Each center stone comes with an IGI report and a laser inscription that confirm it is laboratory-grown.
Are lab grown diamonds better for the environment?
Lab grown diamonds do not need mining, so no land is dug up to produce them. Growing a diamond does use a lot of energy, and how green that is depends on the producer and where its electricity comes from. We prefer to be honest about this rather than make a blanket eco-friendly claim.
Do you also sell mined diamonds?
No. We only sell laboratory-grown diamonds. Every center stone comes with its own IGI report, and the report number is laser-inscribed on the diamond, so you can check exactly what you are buying.
Jewelry Care
How should I clean my jewellery at home?
Most jewellery can be gently cleaned using warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a lint-free cloth.
How often should I clean my jewellery?
Regular light cleaning is recommended every few weeks, with a deeper clean as needed depending on how often the piece is worn.
When should I remove my jewellery?
Jewellery should be removed during activities such as exercising, swimming, cleaning, or applying lotions and perfumes to prevent damage and buildup.
How should jewellery be stored when not in use?
Store jewellery separately in a soft pouch or lined jewellery box to prevent scratching and tangling.
Can chemicals damage my jewellery?
Yes. Exposure to harsh chemicals, including cleaning products, chlorine, and cosmetics, can damage metals and gemstones over time.
Client Care
Is Milagros Jewel a genuine and trustworthy brand?
Yes, absolutely. Milagros Jewel was founded in 2016 and works from our office at 580 5th Ave, Suite 2300, in the New York Diamond District, where every ring is made to order. We pride ourselves on being open about every diamond we sell. Here is why customers trust us:
- Certified Diamonds: All our lab-grown diamonds are 100% real and come with an independent IGI grading report, ensuring their authenticity, cut, color, and clarity.
- Secure Shopping: Our website uses industry-standard SSL encryption to protect your payment details.
- Risk-Free Guarantee: We offer fully insured shipping and a hassle-free return policy, so you can shop with complete peace of mind.
How can I get in touch for support?
Our customer support team is available 24/7. Call or WhatsApp us at +1 (609) 908-1179, email service@milagrosjewel.com, use the live chat on our website, or send our contact form. Office visits in New York are by appointment, Monday–Friday, 10 AM–6 PM ET.
What support is available after purchase?
We offer continued assistance after your purchase, including order updates, care guidance, and help with any concerns.
Can you help with custom or special orders?
Yes, we’re happy to assist with custom designs, special requests, and personalized orders.
Can I get advice before placing an order?
Absolutely. We’re here to help you choose the right piece by providing information on materials, sizing, and design options.
How quickly will I receive a response?
Phone, WhatsApp and live chat are answered 24/7. We reply to emails and contact forms as quickly as possible, usually within one business day.
With You at Every Moment
Your love story deserves thoughtful care. Our experienced team is here to guide you through each step—reach out to begin.
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