Return & Refund

Our 30-Day Return Policy

We want your purchase from Milagros Jewel to be filled with warm feelings of affection. If you are unsatisfied with your purchase, we gladly offer returns or exchanges within 30 days of the date your product was delivered.

To be eligible for a refund or exchange:

  • The jewelry must be in its original condition and packaging.
  • It must not be worn, altered, lost, or modified.
  • All original product documentation and certificates must be included. If a diamond certificate or report is missing, you will be responsible for a replacement fee of $150 (or comparable value).

Non-Refundable Items

  • One-of-a-Kind Custom Designs: One-of-a-kind designs made from your own sketch or photo and approved as a CAD are final sale, except for a manufacturing error. Our standard made-to-order rings, in your chosen size, metal and diamond, have 30-day returns.
  • Shipping Fees: The original cost of shipping is not refundable.
TIME SENSITIVE

Order Cancellations & Changes

If you want to modify or cancel an order, please call a Milagros Jewel Consultant at +1 (609) 908-1179 or email us at service@milagrosjewel.com.

Because our made-to-order items and special orders begin production immediately, we can only accommodate cancellations or revisions within 24 hours of placement.

After 24 hours, the production process has started, the materials have been allocated, and the order can no longer be cancelled. We cannot accommodate revisions or cancellations for goods that have already been dispatched.

How To Prepare a Return or Exchange

  • Please contact us at service@milagrosjewel.com to initiate your return.
  • To expedite an exchange for a different product, we advise that you place a new order after returning the original goods for a refund.
  • Return shipping: If your item arrived damaged, defective or not as ordered, we will email you a free, fully insured return label. For all other returns and exchanges (for example, a change of mind or a different size), return shipping is paid by you.
  • If you are paying for return shipping, you may choose any carrier within the 30-day window. Milagros Jewel will not be held liable for lost or damaged return shipments, so we highly recommend using an insured and tracked shipping method.
  • If the package or item delivered to you arrives damaged, kindly deny the delivery or contact us immediately at +1 (609) 908-1179.

After Your Return is Received

Returns are typically examined within 24 business hours of being received, after which they are logged into our database. You will receive a confirmation email letting you know that it has been sent to our quality assurance department.

  • Please allow 5 to 10 business days for this process to finish and for your refund to be processed (allow up to two weeks total processing time).
  • Payments made through PayPal will be credited back to your account in 3-5 working days after processing.
Processing can take a little longer after holidays.