Lifetime Warranty

At Milagros, we take great pride in offering exceptional products and services, always aiming for the highest level of customer satisfaction. We stand behind the quality of our jewellery and warrant that all products will be free from manufacturing defects.

Every Milagros jewellery piece is handcrafted using carefully selected, superior-quality materials and undergoes thorough inspection before shipment. But our commitment does not end there. We also help maintain your Milagros jewellery piece for a lifetime.

Complimentary Services Under Our Lifetime Warranty:

• Cleaning
• Re-polishing
• Gemstone and/or diamond tightening
• Re-rhodium plating

What Is Not Covered:

• Bends, chips, damages, deformation, dents, scratches, etc. caused by accidents, misuse or negligent use of the product.
• Wear and tear, and lost or missing stones and parts of the jewellery due to inappropriate, improper or abnormal use.
• Repairs, resizing, engraving, etc. performed by any jeweller other than Milagros (this will void the warranty).
• Slight imperfections or variations arising from handcrafting, or natural properties of metals or gemstones such as colour variations and inclusions (these are not considered manufacturing defects).

Need Additional Service?

If you believe there is a problem with your jewellery or need services not covered under the Lifetime Warranty, please return the product along with all loose parts (if any) for inspection. After evaluation, we will inform you of any applicable service charges before proceeding with the repair.

Shipping Charges

All shipping charges related to Lifetime Warranty services are your responsibility. You may:

• Choose to pay for insured shipping yourself
• Request an insured shipping label from us for $35 plus taxes

If you have any questions about our Lifetime Warranty, please contact us at 1-551-342-2092 or service@milagrosjewel.com.

*Milagros reserves the right to change its policies without any prior notice.