Return & Exchange Policy

If you are not 100% satisfied with your purchase, you can return or exchange it within 30 days from the date of delivery. Engraved jewellery items are also eligible for returns.

To request a return shipping label and generate an RMA (Return Merchandise Authorization) number for your purchase, simply email us at service@milagrosjewel.com. Following this, a fully insured free return label will be sent to you at your registered email address. Each customer is eligible for one free return label per order.

You cannot return or exchange products that are:

• a. Damaged, modified, or already worn by you.
• b. Not listed on our website or specially crafted as per your request.
• c. Repaired, resized or engraved by another jeweller.

All items must be returned along with the free gift(s) and any certificate(s) as provided in the original packaging. Once we receive your package, it will take up to 2 to 4 business days to process your return or exchange request. All returned items will be inspected by our Quality Assurance Team, and additional charges may apply based on the condition of the items or the resolution selected by you on the returns portal. We will notify you of any such charges before processing your request.

If you choose to initiate returns after the completion of the 30-day return window, a 20% restocking fee will be charged. Such returns will not be eligible for a free return label. You will be responsible for shipping the items back to the provided address. To request a return shipping label, please get in touch with our Customer Service Team.

Refund Policy

Once your return request is processed, the refund, excluding delivery charges, will be credited to your original payment method. Depending on your card issuer or bank, it may take between 8 to 12 business days for the amount to appear in your account.

For partial order returns, we will refund you for the returned items only. In case you fail to return the free gift, the amount mentioned on our website for that particular product will be deducted. The rest of the amount will be refunded to you.

All certificates need to be returned along with the product. Failure to do so will result in a deduction of $250 from your refund.

Additional Guidelines for Returns & Exchanges

Pack Your Jewellery Securely

Please ensure that you pack your item(s) in either the original product box or a sturdy alternative. Include a note inside the package with your name and order number. Specifically mention whether you require an exchange, return for refund or product resizing/repair.

All returns must have an RMA number. This number must be clearly written on the outside of the shipping box. Items sent without an RMA number, packages shipped beyond the 30-day return period or packages that are improperly packaged or uninsured will not be accepted. For security reasons, avoid mentioning “Milagros” on the outside of the box.

We strongly recommend that you insure your shipment for its full purchase value. We cannot be held responsible for lost or stolen items.

With our free return service, the provided shipping label includes insurance protection. For cases when you are not using our free service (e.g., free return label quota already met, or returning for resizing, cleaning, or repairs outside of 30 days), we offer expedited return shipping. If you decide to ship the package yourself, you will not be charged for a re-shipping label since you are already covering the one-way shipping costs. However, if you want us to provide the label, there is a $35 (plus taxes) fee for one-way shipping within teh USA. Re-shipping costs will be borne by us.